file complaint hoa management company

When HOA Management Companies Go Wrong: How to File a Complaint

Homeowners associations (HOAs) are meant to provide a sense of community and help maintain a neighborhood’s appearance and value. However, when an HOA management company fails to meet their obligations or acts inappropriately, it can cause significant problems for homeowners. If you find yourself in this situation, it’s important to know how to file a complaint against the HOA management company.

Identify the Issue

Before filing a complaint, it’s crucial to identify the issue and gather evidence to support your claim. Some common problems with HOA management companies include:

  • Failure to maintain common areas
  • Mismanagement of funds
  • Ignoring bylaws or regulations
  • Failing to communicate with homeowners
  • Discrimination or harassment

Once you have identified the issue, gather any relevant documents, emails, or other evidence that can support your complaint.

Check Your HOA’s Bylaws

Before filing a complaint, review your HOA’s bylaws to see if they outline a specific process for filing complaints. Many HOAs require complaints to be made in writing and submitted to the board of directors.

Contact the HOA Management Company

If your HOA’s bylaws do not provide a specific process for filing a complaint, the next step is to contact the HOA management company. Explain the issue and provide any evidence you have gathered. Ask what steps they will take to address the problem.

If the HOA management company fails to take appropriate action, you may need to escalate the complaint.

File a Complaint with the State

If the issue is serious and cannot be resolved through the HOA management company or the board of directors, you can file a complaint with the state agency that regulates HOAs. In most states, this is the Department of Real Estate or a similar agency.

Provide a detailed explanation of the issue and any evidence you have gathered. The state agency will investigate the complaint and determine if any action is necessary.

Consider Legal Action

If the issue is particularly egregious and has caused significant harm, you may need to consider legal action. Consult with an attorney who specializes in HOA law to determine your options.


Filing a complaint against an HOA management company can be a daunting process, but it’s essential to protect your rights as a homeowner. By identifying the issue, gathering evidence, and following the appropriate procedures, you can hold the management company accountable and ensure that your community remains a safe and pleasant place to live.






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